Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, and in its original packaging, with all accessories, tags, and included materials. You will also need your receipt or proof of purchase.

To start a return, please contact us at dyesibonstore@gmail.com. Returns sent back without first contacting us and receiving approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for returns due to a change of mind, ordering the wrong item, or other reasons that are not the fault of Dyesibon Store.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible. If the return is approved because of an error on our part, Dyesibon Store will cover the return shipping cost.

Damages and Issues

Please inspect your order when you receive it. If an item is defective, damaged, missing parts, or you receive the wrong product, contact us at dyesibonstore@gmail.com as soon as possible so we can review the issue and make it right.

Photos or other proof of the issue may be requested.

Earbuds and Headphones

For health and hygiene reasons, earbuds and in-ear headphones that have been opened or used cannot be returned for a change of mind.

If earbuds or headphones arrive damaged, defective, or incorrect, please contact us and we will review the issue.

Exceptions / Non-Returnable Items

The following items cannot be returned:
- Used or opened earbuds/in-ear headphones, except when defective or incorrect
- Gift cards
- Items that have been damaged through misuse or improper handling
- Items missing original packaging, accessories, or included parts

Please contact us if you are unsure whether your item is eligible for return.

Exchanges

The fastest way to get a different product is to return the item you have. Once the return is approved, you can place a separate order for the new item.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund.

Original shipping charges are not refundable, except when the item was damaged, defective, or incorrect.

If more than 15 business days have passed since your refund was approved, please contact us at dyesibonstore@gmail.com.